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Tuesday, April 14
 

10:00am EDT

Leadership Forum (Invitation Only)
Join a diverse, creative, thoughtful group of thinkers and leaders from across the health and wellbeing ecosystem for intimate and inspiring conversation around the challenges facing design and innovation practices in organizations today.Mad*Pow’s Design Transformation Team, will host structured conversations intended to bring Directors, VPs, and other decision-makers together to share and learn with one another around opportunities for leading organizations to deliver better experiences.
AGENDA

10:00-10:55 EST: Leading In Times Of Uncertainty
How might we best support our teams and organizations to continue innovating amidst overwhelming disruption, questions, and unknowns?

11:05-12 EST: Innovating In A Risk-Averse Organizational Culture.
How might we best address the risk aversion in our organizations to remove or minimize the obstacles it creates to innovation efforts? Participants will be invited to share their experiences, challenges, and the approaches they’ve taken in their organizations. Throughout the discussion we’ll work to learn from each other and identify emerging themes and opportunities to strengthen our respective efforts moving forward.While these topics are continuously relevant to our work, the current global situation highlights just how important they are. Please join us as we kick off HXD with this collaborative, lively, insightful learning opportunity.

Moderators
avatar for Adam Connor

Adam Connor

VP, Design Transformation, Mad*Pow
Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Design Transformation at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another to foster more... Read More →

Tuesday April 14, 2020 10:00am - 12:00pm EDT
Sessions

10:00am EDT

Workshop: Motivational Technology: Applying Self-Determination Theory To Digital Health (Workshop Ticket Required)
It’s no secret that the success of digital health initiatives ultimately depends on end-user adoption, motivation, and engagement. Framed as a behavior change challenge – outcomes require action and action requires motivation. While nudges, hooks, and triggers can remind someone to take an action, they rarely provide the grist needed for high-quality, durable motivation and sustained change. This workshop will explore how to apply principles and techniques from Self-Determination Theory (SDT) – one of the leading theories of human motivation – to the design of digital health programs and applications. In doing so, participants will acquire the insights and methods to help create engagement, lasting change, and improved long-term health outcomes.

Specifically, participants will…
  • Gain a deep understanding of the science of motivation and how it affects digital engagement and health behaviors.
  • Learn how to translate theory into practice by:
    • Identifying the core components of Self-Determination Theory and SDT-based interventions.
    • Assessing exiting digital interventions for motivation enhancing or thwarting content and functionality.
    • Applying Motivation and Behavior Change Techniques (MBCTs) to the design of digital health applications.
    • Optimizing motivational support for product or service adoption; initiation and maintenance of behavioral change; relapse prevention and re-engagement.
  • Co-design a digital health intervention to deliver a “needs satisfying experience” that promotes value for important health behaviors, provides meaningful goals and feedback, fosters social support and connectedness, and improves motivation for health behavior change.

Moderators
avatar for Dustin DiTommaso

Dustin DiTommaso

SVP, Behavior Change Design, Mad*Pow
A designer and researcher, Dustin founded the Behavior Change Design practice and methodology at Mad*Pow. Over the past decade, he’s designed and implemented a number of high-profile digital health interventions reaching millions of end-users and improving access, costs, and most... Read More →

Tuesday April 14, 2020 10:00am - 12:00pm EDT
Sessions

10:00am EDT

Workshop: Unthinking Design Thinking: An Adaptive Approach to Inclusive Problem-Solving in an Era of Rapid Change (Workshop Ticket Required)
Design Thinking has been widely embraced as the process de rigueur for teams looking to create value and improve health outcomes through creative and collaborative problem-solving. In the context of corporate innovation, Design Thinking provides what businesses and leaders crave most: a more-or-less standardized, predictable, and repeatable process for generating insight and developing new ideas. The challenge that arises is this: by focusing on Design Thinking as an executable process, teams quickly lose sight of the more important matter of how they show up -- individually and collectively -- within the process to challenge assumptions, identify limiting beliefs, build trust-based relationships, and embrace change.
 
This transformational workshop will explore the tension between "doing" and "being" within the Design Thinking process, equipping participants with the knowledge and skills for adaptive and collaborative problem-solving in this scary era of unprecedented change and uncertainty.

Speakers
avatar for Lauren McAuliffe

Lauren McAuliffe

Senior Visual Experience Designer, Mad*Pow
Lauren describes herself as a “late bloomer” who has always been an artist, but didn’t discover design until her 20s. “I quickly fell in love with the foundations of typography and the rest is history.”Today, Lauren combines her passion for design with her commitment to... Read More →
avatar for David Franke

David Franke

Client Experience Director, Mad*Pow
Winner of the 2017 CX Innovation Award for his work to co-create the medical imaging clinic of the future, David has 20 years of experience helping many of the world’s most reputable companies work through their “knottiest” brand and business problems – from facilitating agile... Read More →


Tuesday April 14, 2020 10:00am - 12:00pm EDT
Sessions

10:30am EDT

Workshop: Writing For Health Literacy (Workshop Ticket Required)
While healthcare is increasing complex, health literacy remains low. When people are stressed and scared they need us the most. They need simple, not complex. They need usable, not confusing. Healthcare literacy is our job to ensure people can navigate healthcare systems and their own wellbeing. It's a big responsibility, but one we can manage.
 
In this session we will:
  • look at examples of how health communication can be done well digitally
  • share methodologies and tools that improve health literacy in the digital sphere
  • discuss how to create readable, understandable, valuable content that improves patient health and well-being
  • answer questions on how to write for all levels of health literacy
 
Please come with your health literacy questions, links to articles or sites you’ve worked on, and problems you’d love to solve.


Speakers
avatar for Marli Mesibov

Marli Mesibov

VP, Content Strategy, Mad*Pow
Marli Mesibov is the VP of Content Strategy at the digital UX agency Mad*Pow. Her work spans strategy and experiences across industries, with a particular interest in healthcare, finance, and education. She is a frequent conference speaker, a former editor of the UX publication UX... Read More →
avatar for Rick Allen

Rick Allen

Director, Content Strategy, Mad*Pow
Rick may not have education in his blood, but it sure overflows his background. Not just his BFA and MA from Emerson College, it’s his work history in Content at Babson College, Boston College, and Emerson College. Now, after supporting Mad*Pow through the content strategy consultancy... Read More →


Tuesday April 14, 2020 10:30am - 12:00pm EDT
Sessions

1:00pm EDT

Opening Address
Speakers
avatar for Amy Heymans

Amy Heymans

Founder & CXO, Mad*Pow


Tuesday April 14, 2020 1:00pm - 1:20pm EDT
Stage

1:20pm EDT

Keynote: The Same Only Scarier: Cancer Care and the LGBT Community.
Cancer may not discriminate, but the healthcare system providing the care often does. Part of learning to become sensitive to patients with diverse needs must include training to recognize the unique impact of cancer on LGBT identities, sexuality, and families of choice.  When LGBT persons believe they have to choose between good medical treatment and social acceptance, many choose to hide their gender identity and sexual orientation from their providers, compromising the quality of their care. On the other hand, those who feel safe bringing their whole authentic selves into care have better health outcomes.

Speakers
avatar for Liz Margolies

Liz Margolies

Founder & Executive Director, National LGBT Cancer Network
Liz Margolies, LCSW, founder and executive director of the National LGBT Cancer Network, has served the LGBT community for over 40 years as a psychotherapist, political activist and volunteer. Based in NYC, the Network is the first and only national program addressing the needs of... Read More →


Tuesday April 14, 2020 1:20pm - 1:40pm EDT
Stage

1:40pm EDT

Keynote: Digital Health and Clinical Nutrition - Closing the Care Gap
As patient care moves closer to home, innovative opportunities arise to support patients in their day-to-day lives. Pharmaceutical companies are exploring digital health services that can be offered in tandem to their therapeutics. These additional services increase physician adoption, increase access to additional healthcare services, and provide support in between visits. Learn how Nutrimedy, a digital health solution that improves access to remote clinical nutrition care, transformed their care delivery model to support patients and care teams in collaboration with pharmaceutical partners.

Speakers
avatar for Karolina Starczak

Karolina Starczak

CEO, Nutrimedy
Karolina Starczak is the CEO and Co-Founder of Nutrimedy, a digital health solution focused on transforming the care delivery model for clinical nutrition. As a registered and licensed dietitian, Karolina incorporates her multidimensional background in healthcare to uncover innovative... Read More →


Tuesday April 14, 2020 1:40pm - 1:45pm EDT
Stage

1:45pm EDT

Health x Design Challenge Winners
Overview of the winning solutions of the 2019 HXD-launched  RWJF Design Challenge, Bringing Health into Everyday Life
 
Prize Winner 1: Address a target behavior at the systems level
Team Members: Bella Steiner, MBA, MPH, Sarah Weng, MBA, MPH, and Sarah Graf, MBA
Their solution, Culdesac, is a community-based urban midrise apartment living concept. Culdesac uses people-centered design and technology to promote a living experience that facilitates quality social connection and combats loneliness, which contribute to overall health and wellbeing. Culdesac redesigns the urban mid-rise building experience by creating opportunities for regular organic interactions between neighbors, designing living spaces that adjust to residents’ lifestyles and life cycle needs, and promoting intergenerationality.
 
Prize Winner 2: Reimagine a system or space
Team Members: Deirdre Nichonaill, Estefania Ciliotta, and Houjiang Liu
 
Their solution, Smooth Commuting, is a plan to redesign the Boston commuter rail system in order to mitigate the negative health effects of long, unpleasant commutes. They target “extreme commuters,” whose one-way commute takes 90 minutes or more. These extreme commuters are most vulnerable to the negative health effects of extended commutes, including high stress levels that impact mood, productivity, and overall health3. They lack the time to relax, exercise, and enjoy quality time with loved ones, and their sleep schedules and eating habits suffer as a result.

Tuesday April 14, 2020 1:45pm - 1:55pm EDT
Stage

1:55pm EDT

2:10pm EDT

Innovation In Life Sciences: Noom’s efforts to create improved patient engagement & outcomes in chronic care conditions
Track Description: Digital Health, and specifically digital therapeutics, are two of the hottest topics in life sciences innovation today. Can these technologies truly deliver on the opportunity to support the consumerization of health, facilitate a shift in focus to wellness, and drive more measurable, meaningful outcomes? Or are do they widen the divide in accessibility to healthcare, increase the burden on providers, and create an undue risk of patient health data exposure? Join us to hear from innovative companies within the space who are creating products and services that deliver on the promise of digital health and a lively discussion about best design practices to support this.

Christophers talk description:
  • Strategic vision and mission
  • Patient engagement strategies and initiatives - what is the value proposition for patients?
  • How does Noom create a product/service that engages users and that creates long term retention and outcomes
  • Evaluating the value for life sciences partners: why partnering with pharma creates a “win” for all stakeholders

Moderators
avatar for Tiffany Mura

Tiffany Mura

VP, Client Experience & Strategy, Health, Mad*Pow

Speakers
avatar for Christopher Lento

Christopher Lento

Head of Life Science Partnerships, Noom, Inc.
I am 27+ year healthcare industry veteran.  I have had the honor of working in a variety of commercial facing roles in the pharmaceutical, biotechnology, and digital healthcare fields.My focus & passion reside in helping to build organizations, to develop people & teams and to introduce... Read More →


Tuesday April 14, 2020 2:10pm - 2:40pm EDT
Sessions

2:10pm EDT

Patient Experience: Patient Centricity
Track Description
During the Patient Experience track we will look at modern methodology, technology and techniques to better understand the patient perspective. How might we capture, measure, and communicate existing patient experiences such that they stimulate innovation and change? What are the right methods to truly empathize with patients in context? We will discuss the elements that are crucial for customized experiences that resonate as successful solutions.

Laurie's Talk Description
“If you do it without us, it’s not about us.” Genentech’s journey towards patient centricity.
Laurie Meyers is the Head of Patient Engagement at Genentech. In this talk, she will speak to Genentech’s ongoing evolution from a patient-friendly to a patient-centered organization, and why co-creating and providing seamless, meaningful, and consistent experiences and solutions for patients is the nucleus of patient centricity

Moderators
avatar for Emily Treat

Emily Treat

Experience Strategy Director, Mad*Pow
Emily has been designing interactive games for a range of publishers for more than a decade, including executive producing the Half the Sky Movement games portfolio, which included a 33-part Facebook game, three Java phone games, and a series of 20 mobile game apps. Oh, that was among... Read More →

Speakers
avatar for Laurie Meyers

Laurie Meyers

Head, Patient Engagement, Genentech
Laurie Meyers is the Head of Patient Engagement at Genentech and has spent her career helping organizations navigate change and provide meaningful experiences for patients.  She's worked in the healthcare industry for nearly 25 years, specializing in patient engagement, organizational... Read More →


Tuesday April 14, 2020 2:10pm - 2:45pm EDT
Sessions

2:10pm EDT

The Intersection Of Health & Finance: Innovation In Medicare
Health and finance are inextricably connected as people struggle to understand their plans, their coverage, their out of pocket cost and how it all works. This couldn’t be more true for the Medicare and dual eligible populations. How can we help this population to navigate the system, to get access to the care that is best for them, and to manage their health? What sort of methods and innovations are Medicare insurers and government organizations pursuing to better support the medicare population? This panel will feature experts from Humana, Premera Blue Cross, and The US Digital Service to explore answers to these questions and more.

Moderators
avatar for Amy Heymans

Amy Heymans

Founder & CXO, Mad*Pow

Speakers
avatar for Pam Nyberg

Pam Nyberg

Director, Human-Centered Design, Humana
Pam Nyberg is the Director of Human-Centered Design at Humana, a Fortune 100 Health and Wellness company. She’s responsible for leading the company in the design of end-to-end experiences for customers and the people who support them. Her team’s outputs have included the development... Read More →
avatar for Melanie Penney

Melanie Penney

Customer Experience Design Researcher, Premera Blue Cross
Melanie Penney serves the Information Technology (IT) teams at Premera Blue Cross as a Customer Experience Design Researcher. Coming from a behavioral health background, Melanie went on to earn her Masters in Human Centered Design and Engineering at the University of Washington. Her... Read More →
avatar for Darci Brown

Darci Brown

Design Strategist, Customer Experience, Premera Blue Cross
Darci Brown is a Customer Experience Design Strategist at Premera Blue Cross in the Seattle, WA area. Darci has over two decades of experience in the healthcare field and has a passion for identifying with the patient. She focuses on the patient journey in healthcare from selecting... Read More →


Tuesday April 14, 2020 2:10pm - 2:55pm EDT
Sessions

2:40pm EDT

Innovation In Life Sciences: Increasing Efficiencies in the Healthcare System through Delivering Big Ideas to Big Results
Judys Talk Description: In 2017, the cost of health care in the U.S. was $3.5 trillion. To put that into perspective, the entire U.S. GDP of that same year was $20 trillion. Approximately 30 percent of these costs can be attributed to waste that stems from avoidable sources like operational inefficiencies, over-treatment, failures of care coordination and medical errors. However, every healthcare delivery network has rich data that can help healthcare providers identify opportunities to bring down those preventable costs without harming patients or reducing the quality of care.
 
At 3M, we believe that data analytics and performance management solutions can put data to work to help healthcare organizations identify and prioritize their most pressing issues. These actionable analytics could also minimize workflow disruptions, allowing providers to save time and focus their resources on what’s most important—optimizing care delivery for their patients.
 
To accomplish this, our 3M teams across business, technology and design worked together to gather insights to understand how consultants and clients use their existing tools, services, information and communication channels. The team identified journey phases and intersecting pain points and corresponding behaviors to inform the first release of the software.
 
That software is the 3M™ Performance Matrix platform, a data analytics and performance management solution that combines 3M Health Information Systems’ proven methodologies and performance measures with the data processing power of Verily, an Alphabet company. This single system simultaneously analyzes patient management performance throughout an organization’s network, across all visits, episodes of care and disease cohorts.
 
To create the financial value of the platform, the 3M team analyzed Medicare data from hundreds of health systems using the 3M Performance Matrix Platform. From just 10 systems, the team identified more than $1 billion in potential cost savings opportunities, including reduction in complications, readmissions, ER visits and a higher continuity of care.
 
Healthcare providers touch the lives of everyone from clinicians and staff to patients and communities. The 3M Performance Matrix platform helps them to deliver on their mission and magnify their impact.
 
Performance Matrix was awarded first place in the Design Management Institute's 2019 Design Value Awards. This award recognizes teams who deliver significant value to business and society while working to improve the world in some vital way – in our case, by identifying waste and improving health care to benefit thousands of patients across 3M's client organizations.

Track Description: Digital Health, and specifically digital therapeutics, are two of the hottest topics in life sciences innovation today. Can these technologies truly deliver on the opportunity to support the consumerization of health, facilitate a shift in focus to wellness, and drive more measurable, meaningful outcomes? Or are do they widen the divide in accessibility to healthcare, increase the burden on providers, and create an undue risk of patient health data exposure? Join us to hear from innovative companies within the space who are creating products and services that deliver on the promise of digital health and a lively discussion about best design practices to support this.  

Moderators
avatar for Tiffany Mura

Tiffany Mura

VP, Client Experience & Strategy, Health, Mad*Pow

Speakers
avatar for Judy Ma

Judy Ma

UX Creative Director, 3M
Judy pioneers the role of design within a global healthcare and telecommunication corporations, evolving it from traditional functional design approach to a user centered approach and experience driven decision making that integrates high quality design and technology.She holds the... Read More →


Tuesday April 14, 2020 2:40pm - 3:05pm EDT
Sessions

2:45pm EDT

Patient Experience: Designing For Shared Decision-Making
Track Description
During the Patient Experience track we will look at modern methodology, technology and techniques to better understand the patient perspective. How might we capture, measure, and communicate existing patient experiences such that they stimulate innovation and change? What are the right methods to truly empathize with patients in context? We will discuss the elements that are crucial for customized experiences that resonate as successful solutions.

Nancis Talk Description
Patients and loved ones are often tasked with making difficult decisions regarding their care without thorough knowledge of what those decisions mean or what their alternatives may be, potentially having a negative impact on both their care and their experience with that health system.

Moderators
avatar for Emily Treat

Emily Treat

Experience Strategy Director, Mad*Pow
Emily has been designing interactive games for a range of publishers for more than a decade, including executive producing the Half the Sky Movement games portfolio, which included a 33-part Facebook game, three Java phone games, and a series of 20 mobile game apps. Oh, that was among... Read More →

Speakers
avatar for Nanci Gonzalez

Nanci Gonzalez

Design Researcher, DICE Group at Thomas Jefferson University Hospital
Nanci Gonzalez is design researcher at the Digital Innovation and Consumer Experience (DICE) Group at Thomas Jefferson University Hospital. As part of the Design Research and Process Design team, Nanci collaborates with other researchers, designers, developers, physicians, and hospital... Read More →


Tuesday April 14, 2020 2:45pm - 3:15pm EDT
Sessions

2:55pm EDT

The Intersection Of Health & Finance: Helping Consumers Understand & Manage Their Healthcare Spending
Health and finance are more and more interconnected. Medical expenses are the number one reason for bankruptcy in the US and health is noted as the highest expense in retirement. We know that over half of Americans can’t afford a $400 emergency and yet more and more consumers have high deductible health plans which require more cash out of their pocket than before. The lack of transparency in the system can lead people to be unaware of expenses coming their way, not understand the bills when they come, and not understand their plan and their ultimate financial responsibility. This can lead people to fund medical debt on credit cards and even avoid treatment because they can’t afford the expense. Financial products like HSAs are designed to support consumers in planning for and affording health expenses and can even reduce their taxable income and provide a long-term savings and investment vehicle, but many people are not aware or do not use them as they are designed. In addition, the stress associated with financial volatility can add to an individual’s stress and can actually cause or exacerbate the health problems they face.

Moderators
avatar for Amy Heymans

Amy Heymans

Founder & CXO, Mad*Pow

Speakers
avatar for Michael D'Amelio

Michael D'Amelio

Director of Design, Flywire
Michael is the Director of Design at Flywire and currently obsessed with making it easy for patients to afford and pay their medical bills. He has over 15 years of experience bringing cross-functional teams together across B2B, B2C and agency environments to deliver incredible work... Read More →
avatar for Christianne Johnson

Christianne Johnson

Manager, User Experience, UPMC Health Plan
Christianne's diverse and varied background in healthcare well positions her to understand and solve big problems with a unique perspective. By combining human-centered design methods with her experience in health behavior change interventions, population health, and social change... Read More →
avatar for Renee Thomas

Renee Thomas

Senior User Experience Reserch, UPMC Health Plan
As a User Experience Researcher on the Consumer Innovation team at UPMC Heath Plan, I spend most of my days in the qualitative world to better understand the needs and expectations of health plan members in the digital space of mobile apps and portals.
avatar for Rachel Alberico

Rachel Alberico

Senior Experience Designer, UPMC Health Plan
Rachel is a UX Designer at UPMC Health Plan located in Pittsburgh, PA. A member of the Consumer Innovation team, Rachel is focused on improving digital product experiences to help members better understand, navigate, and manage their care and insurance plans. Outside of work, she... Read More →
avatar for Sarah Gordon

Sarah Gordon

Chief Market Development Officer, Financial Health Network
As Chief Market Development Officer, Sarah Gordon leads the development and ongoing evolution of the Financial Health Network’s organizational strategy. In this role, she also focuses on making sure we hold ourselves accountable to the mission by rigorously measuring our impact... Read More →


Tuesday April 14, 2020 2:55pm - 3:45pm EDT
Sessions

3:05pm EDT

Innovation In Life Sciences Panel: Design Practices To Best Support The Promise Of Digital Health
Digital Health, and specifically digital therapeutics, are two of the hottest topics in life sciences innovation today. Can these technologies truly deliver on the opportunity to support the consumerization of health, facilitate a shift in focus to wellness, and drive more measurable, meaningful outcomes? Or are do they widen the divide in accessibility to healthcare, increase the burden on providers, and create an undue risk of patient health data exposure? Join us to hear from innovative companies within the space who are creating products and services that deliver on the promise of digital health and a lively discussion about best design practices to support this.  

Moderators
avatar for Tiffany Mura

Tiffany Mura

VP, Client Experience & Strategy, Health, Mad*Pow

Speakers
avatar for Everett Crosland

Everett Crosland

SVP, Commercial, AppliedVR
Everett leads the commercial organization at AppliedVR, the global leader pioneering therapeutic virtual reality. AppliedVR is scaling VR solutions across the institutional and federal channels in addition to collaborating with strategic partners to facilitate patient access via third... Read More →
avatar for Judy Ma

Judy Ma

UX Creative Director, 3M
Judy pioneers the role of design within a global healthcare and telecommunication corporations, evolving it from traditional functional design approach to a user centered approach and experience driven decision making that integrates high quality design and technology.She holds the... Read More →
avatar for Christopher Lento

Christopher Lento

Head of Life Science Partnerships, Noom, Inc.
I am 27+ year healthcare industry veteran.  I have had the honor of working in a variety of commercial facing roles in the pharmaceutical, biotechnology, and digital healthcare fields.My focus & passion reside in helping to build organizations, to develop people & teams and to introduce... Read More →


Tuesday April 14, 2020 3:05pm - 3:45pm EDT
Sessions

3:15pm EDT

Patient Experience: Achieving Care Integration For Children With Medical Complexity
Track Description
During the Patient Experience track we will look at modern methodology, technology and techniques to better understand the patient perspective. How might we capture, measure, and communicate existing patient experiences such that they stimulate innovation and change? What are the right methods to truly empathize with patients in context? We will discuss the elements that are crucial for customized experiences that resonate as successful solutions.

Denise and Chucks Talk Description
Health care delivery for children with medical complexity (CMC) remains fragmented, limiting the potential to achieve optimal health and developmental outcomes. Coordinating services is an essential part of their care but too often falls on their families to provide. The system is stressful, unpredictable, and not easily navigated. Care coordination efforts for CMC often are housed in a single organization, resulting in a persistence of unmet family needs. Social determinants of health must be included to support the overall health and wellbeing of the child and family.

Moderators
avatar for Emily Treat

Emily Treat

Experience Strategy Director, Mad*Pow
Emily has been designing interactive games for a range of publishers for more than a decade, including executive producing the Half the Sky Movement games portfolio, which included a 33-part Facebook game, three Java phone games, and a series of 20 mobile game apps. Oh, that was among... Read More →

Speakers
avatar for Denise C. Tahara

Denise C. Tahara

Division Director & Associate Professor, New York Medical College School of Health Sciences & Practice
Dr. Denise Tahara is the Health Policy and Management Division Director and an Associate Professor in the Department of Public Health at New York Medical College (NYMC). In addition to her teaching, she is responsible for advising, and curriculum development and management. Since... Read More →
avatar for Chuck Ruud

Chuck Ruud

Strategy Designer, Independent Consultant
Chuck Ruud, MPS is a Strategy Designer specializing in business strategy and product innovation. He works with his clients to develop ideas and bring them to fully realized products and businesses. He does this by developing an understanding and empathy for the people who use their... Read More →


Tuesday April 14, 2020 3:15pm - 3:45pm EDT
Sessions

3:45pm EDT

4:00pm EDT

Keynote: Restoring Humanity to Healthcare: The Iora Health Experience
Healthcare is ripe for innovation. Shackled by outdated processes and systems that are designed to code and bill, it’s a tough industry to change. Ten years ago, Iora was founded to restore humanity to healthcare through focusing on the patients they serve. Rushika Fernandopulle will share why he started on this journey, the thousands of decisions and changes Iora has made to develop a care model that delivers customer-centricity AND value based care and will dive deep into the impact they are making on actual patients every day. A key driver of Iora’s success is its unique culture that includes true team-based care that values empathy, humility and courage that enable meaningful relationships that lead to healing.  Dr. Fernandopulle will share examples of how the Iora teams have helped actual patients make meaningful differences in their lives and reveal the hidden work that Iora has done to enable this care.



Speakers
avatar for Rushika Fernandopulle

Rushika Fernandopulle

CEO, Iora Health
Rushika Fernandopulle is a practicing physician and co-founder and CEO of Iora Health, a venture backed, national de-novo primary care group based in Boston MA. He was the first Executive Director of the Harvard Interfaculty Program for Health Systems Improvement, and Managing Director... Read More →


Tuesday April 14, 2020 4:00pm - 4:20pm EDT
Stage

4:20pm EDT

Keynote: Designing A Culture Where All Bodies Belong
We all want to belong, to know that who we are matters. Belonging is a basic biological need, with threats to our social connections registering in our brains in much the same way we experience physical pain, lighting up the same structures and circuitry.

It’s hard to feel like you belong in a culture that is hostile to your existence. There are so many ways to not feel as if you belong, whether you’re not white enough, young enough, rich enough - or thin enough. Larger people experience this unbelonging unrelentingly, as if their sexuality, intelligence, and moral character are erased or demeaned with every body check they are subjected to. The experience is nuanced as other identities intersect; Black women taking up space, for example, marked by the “angry Black woman” trope, or economically disadvantaged people labelled lazy or undisciplined. Stigma and discrimination against larger people are heightened by damaging and wrong-minded health narratives and within the healthcare community.
  • How do we change the conversations around weight?
  • How do we create safe space, where all feel seen, valued, and respected for who they are?
  • How do we heal from a culture of othering?
Whether you’re a “person of size” or know someone who is (hint: this means you!), you’ll get valuable insight from this provocative talk.  Linda Bacon weaves together story and science, answering these questions and more and setting the tone for the “radical belonging” we all hope to foster and experience.

Speakers
avatar for Lindo Bacon, PhD

Lindo Bacon, PhD

Author
Lindo Bacon, PhD, is a scientist, author, and speaker with three graduate degrees in weight-related science, including a doctorate in physiology and Masters’ degrees in psychology and exercise metabolism. A former professor and researcher, for almost two decades Dr. Bacon taught... Read More →


Tuesday April 14, 2020 4:20pm - 4:40pm EDT
Stage

4:40pm EDT

Keynote: Choose Empathy over Fear: Inclusion in an Era of Isolation
Description
Nedret will discuss what she learned about empathy and team dynamics when she committed herself to a Partial Hospitalization Program for depression and anxiety. Empathy is a tool we use when creating products, services, and experiences. It’s how we humanize design — how we understand what problem we’re trying to solve for those we design for. But what if we use empathy as a tool to connect with our teammates and create safer, more creative workplaces? Nedret will walk through a project team experience that mirrored aspects of her program and invite you to think of ways you can create psychologically safe teams to solve the design challenges of the future.

Speakers
avatar for Nedret Sahin

Nedret Sahin

Senior Experience Designer, Mad*Pow
For Nedret, humans are the best part of human-centered design. Her fascination with those on the other side of the screen led her to user experience design, a perfect fit for her endless curiosity and desire to learn.Nedret comes to Mad*Pow with a B.S. in Marketing, Information Design... Read More →


Tuesday April 14, 2020 4:40pm - 4:50pm EDT
Stage

4:50pm EDT

Keynote: My Dearest Boobs...
This is an ode to my boobs, my body and my new quilted life.  This is a personal patient experience exploration.
 
My patient journey began in 2014 when I received the call from the genetic counselor informing me that my BRCA test was positive.  In response to this news I formulated a plan. For the last 5+ years I have made life decisions, including pregnancy, child birth, a hysterectomy, oophorectomy, bariatric surgery and a double mastectomy with diep flap reconstruction.
 
On October 29, 2019 I rented out a hotel suite to party with my boobs one last time.  On November 27, 2019 I underwent a double mastectomy and diep flap reconstruction. I am on the road to recovery.  With more surgeries looming I have a quiet voice in the back of my head…  Wondering if my decisions were the right ones. 
 
Hear about my experience and gaps that I wished were filled.

Speakers
avatar for Brenna Monahan

Brenna Monahan

Patient Experience Consultant, OHSU
Former practice manager and current patient experience consultant. Lover of laughs and hypothetical construct conversations. Devoted to inquisitive exploration of self and others. Mother of Edith. Queer. Creator of space and fun. Lipstick wearer and hair player. Quilted body embracer... Read More →


Tuesday April 14, 2020 4:50pm - 5:10pm EDT
Stage

5:10pm EDT

Day 1 Closing Remarks
Speakers
avatar for Kathryn Hautanen

Kathryn Hautanen

Director, Center for Health Experience Design, Mad*Pow


Tuesday April 14, 2020 5:10pm - 5:20pm EDT
Stage

5:20pm EDT

Cocktail Reception
In an effort to keep traditions alive, join us for our annual cocktail hour at HXD! Feeling brave? Jump into the randomized networking hall and see who you match with! Prefer more structure? Head into the expo hall and talk to our exhibitors! Want something in the middle? Something with some structure but the spot light isn't on you? Head into the session hall where attendees will be making their own themed discussions. Can't find one you like? Make your own and announce its open via the event chat!

Tuesday April 14, 2020 5:20pm - 6:30pm EDT
Networking // Expo
 
Wednesday, April 15
 

10:00am EDT

Day 2 Opening Address
Speakers
avatar for Kathryn Hautanen

Kathryn Hautanen

Director, Center for Health Experience Design, Mad*Pow


Wednesday April 15, 2020 10:00am - 10:10am EDT
Stage

10:10am EDT

Keynote: For the Love of Technology: How Digital Design Can Support Relatedness Needs
People don’t always need another human being to experience a sense of connection. The deep emotional bonds many people have with their pets proves this. It’s also possible for people to feel that sense of connection in the context of behavior change without having direct relationships with others. By building your product in a way that mimics some of the characteristics of a person-to-person relationship, you can make it possible for your users to feel connected to it. It is possible to coax people to fall at least a little bit in love with your products.With the right design elements, your users might embark on a meaningful bond with your technology, where they feel engaged in an ongoing, two-way relationship with an entity that understands something important about them, yet is recognizably non-human. This is a true emotional attachment that supplies at least some of the benefits of a human-to-human relationship, tapping the basic psychological need of relatedness. This type of connection can help your users engage more deeply and for a longer period of time with your product. And that should ultimately help them get closer to their behavior change goals.

Speakers
avatar for Amy Bucher, PhD

Amy Bucher, PhD

VP, Behavior Change Design, Mad*Pow
Mad*Pow’s Behavior Change Design Director, Amy has always been fascinated with how things (and especially people) work. Her interest drove her choice to become a psychologist and why she came to apply psychology to behavior change design.Before coming to Mad*Pow, Amy worked at CVS... Read More →


Wednesday April 15, 2020 10:10am - 10:25am EDT
Stage

10:25am EDT

Interactive Keynote
Speakers
avatar for Amy Bucher, PhD

Amy Bucher, PhD

VP, Behavior Change Design, Mad*Pow
Mad*Pow’s Behavior Change Design Director, Amy has always been fascinated with how things (and especially people) work. Her interest drove her choice to become a psychologist and why she came to apply psychology to behavior change design.Before coming to Mad*Pow, Amy worked at CVS... Read More →


Wednesday April 15, 2020 10:25am - 10:35am EDT
Stage

10:35am EDT

Keynote: How Collaboration and Strategic Design are Coming Together to Help with the COVID-19 Pandemic
The COVID-19 pandemic has created an unprecedented demand on the entire healthcare system, including suppliers.  Many-well meaning individuals and companies are “hacking” medical supplies and devices to help alleviate shortages.  Many of these hacks have already proven to be incredibly powerful; but some are useless and some are downright unsafe.  In this talk we will discuss how a international consortia called CIMIT worked with FDA, IEEE, NIH, Mad*Pow and many others to quickly put in place a digital solution that helps to alleviate these supply emergencies while also ensuring that the nontraditional medical supplies are safe to use.

Speakers
avatar for Michael K. Dempsey

Michael K. Dempsey

Entrepreneur in Residence, Massachusetts General Hospital - CIMIT
Mike Dempsey has been working in the field of medical devices for more than 35 years; during this time, he has invented or led products that have treated over twelve million people.  Mike holds over a dozen patents on various medical devices.  Mike has founded and led three successful... Read More →


Wednesday April 15, 2020 10:35am - 10:55am EDT
Stage

10:55am EDT

Announcement: Lunch and Learn
Speakers
avatar for Bruce Howell

Bruce Howell

Accessibility Services Manager, The Carroll Center for the Blind
Can someone who is blind use your website? Bruce Howell is the Accessibility Services Manager for The Carroll Center for the Blind. He is a graduate of Colgate University and previously enjoyed a long career in Retail Banking prior to joining The Carroll Center in 2012. Bruce has... Read More →


Wednesday April 15, 2020 10:55am - 11:05am EDT
Stage

11:05am EDT

Grab your coffee and meet someone new!
Wednesday April 15, 2020 11:05am - 11:20am EDT
Networking // Expo

11:20am EDT

Designing For Public Health Introduction
Track Description:
Behavior change interventions can vary depending on the audience, infrastructure, budget, and goals. Behavior change theories explain what influences behavior and behavior change models describe the process of successful behavior change. In this session, we will look at behavior change interventions within the context of public health and health communications. Drawing on John Snow, Inc.’s (JSI) work in public health, discussions will include public health interventions at the national, state, and local levels. The session will include an overview of behavior change theories, frameworks, models, and their implementation and outcomes, and will end with a presentation on a human-centered design approach to solving a public health issue.

Speakers
avatar for Karyn Dudley Madore

Karyn Dudley Madore

NH Communications Director, John Snow Inc.
Karyn Dudley Madore, MEd, CCPH is the NH Communications Director with over twenty-two years of experience managing public health projects and creating and implementing social marketing efforts. She leads the award winning JSI-NH Health Communication Team, which brings together a wide... Read More →


Wednesday April 15, 2020 11:20am - 11:35am EDT
Sessions

11:20am EDT

Scaling Design & Innovation Practices: Culture by design: How cultivating human-centered design skills in our peers helps organizations do better
Track Description
How can organizations overcome the hurdles of building design and innovation practices? By now, many of us are familiar with the “big ideas” of making design and innovation work: collaboration, co-creation, empathy, iteration, and more.But bringing these ideas into our organizations and infusing them into our work in a way that is sustainable, repeatable and scalable has been a challenge. Hurdles of time, participation, resources, understanding, and risk/change-aversion often hinder our attempts.In our Scaling Design & Innovation Practices track at HXD 2020 we’ll share first-hand stories of the successes, challenges, and practical take-aways that teams have encountered as they’ve worked to overcome these challenges to strengthen and scale their practices.

Jeremys Talk Description
As a small design and innovation team at the University of Vermont Medical Center, hiCOlab strives to radically transform healthcare service delivery for our patients, employees, and community. We have faced two distinct challenges in pursuing our mission: one, the demand for our human-centered design expertise has overwhelmed our capacity, and, two, with nearly every project or engagement, we inevitably touch the limitations of what our organization’s culture will support in terms of creative thinking, calculated risk taking, and rapid cycles of experimentation and learning. To meet these needs – expanding the reach of human-centered design and meaningfully transforming our organization’s culture – hiCOlab has developed a project-based learning program that helps our colleagues tackle real world problems by giving them an scaffolded experience of working through a human-centered design process with instruction and mentorship from hiCOlab designers. Along the way, participants learn new skills, practices, and behaviors that help shift our organizational culture one person at a time. In this talk, Jeremy Beaudry, hiCOlab’s Lead Healthcare Experience Designer, will share practical insights for audience members by: 1) describing the structure and goals of the design education program; 2) discussing a recent pilot of the program as well as its early indicators of success (spoiler: COVID-19 is featured in this tale); and 3) sharing lessons learned that support scaling and iterating project-based learning programs.

Moderators
avatar for Adam Connor

Adam Connor

VP, Design Transformation, Mad*Pow
Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Design Transformation at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another to foster more... Read More →

Speakers
avatar for Jeremy Beaudry

Jeremy Beaudry

Lead Healthcare Experience Designer, University of Vermont Medical Center
Jeremy Beaudry is Lead Healthcare Experience Designer at hiCOlab, a design and innovation lab embedded in The University of Vermont Medical Center in Burlington. Previously, he was a professor of design and director of the Design for Social Impact masters program at The University... Read More →


Wednesday April 15, 2020 11:20am - 11:55am EDT
Sessions

11:20am EDT

Wellness & Prevention: De Las Mias - A Bilingual Healthy Lifestyle Platform For Latinas
Anas Talk Description
Co-founders, Ana Consuelo Matiella and Sada Naegelin will present the user-centered design approach we took in designing, developing and testing De Las Mias, including our transcreation process, high level results of our randomized trial and lessons learned.

Moderators
avatar for Amy Heymans

Amy Heymans

Founder & CXO, Mad*Pow

Speakers
avatar for Ana Matiella

Ana Matiella

Co-Founder and Content Director, De Las Mias
Ana Consuelo Matiella, MA is Co-Founder and Content Director of De Las Mias. She is a storyteller and social marketer with over 30 years' experience working on improving the health of Latinx and the most experienced health fotonovela developer and producer in the U.S. She is bilingual... Read More →


Wednesday April 15, 2020 11:20am - 11:55am EDT
Sessions

11:35am EDT

Designing For Public Health
  • Speaker Presentations (60 min total - 12 min each)
    • JSI Domestic (Christin) Presentation
    • Two Brothers (Mary) Presentation
    • Stigma Reduction (Andy) Presentation
    • Design Thinking (Andre) Presentation
    • JSI International (Nikki) Presentation



Speakers
avatar for Andre Nogueira

Andre Nogueira

Associate Researcher, Harvard T.H. Chan School of Public Health
André Nogueira is an associate researcher and instructor at the Harvard T.H. Chan School of Public Health. His research focuses on choice-making in complex spaces of innovation, and sustainable solutions for socio-ecological-technical challenges. He currently leads projects under... Read More →
avatar for Mary Brown

Mary Brown

Lead, Diversity, Equity and Inclusion, Spectrum Health
Mary Brown is the learning and development lead (diversity, equity and inclusion) for Spectrum Health. Mary is an avid researcher, technophile, Futurist, and polymath who uses these traits to explore and analyze complex systems. She has a wide range of experience including Human Centered... Read More →
avatar for Christin D'Ovidio

Christin D'Ovidio

Marketing and Communications Program Director, John Snow Inc.
Christin H. D’Ovidio assists clients to develop and execute communication strategies, market research, creative production and concepts, and campaign evaluation for projects across the public health spectrum. She provides direction and expertise to work directly with clients to... Read More →
avatar for Andrew Miller

Andrew Miller

Associate Partner, Stephen Yablon Architecture
Andrew Miller has extensive experience in a broad range of projects for health care, non-profit, public, commercial, and residential clients. Mr. Miller has been responsible for a wide range of health care projects at SYA including Planned Parenthood Queens (winner of an AIA National... Read More →


Wednesday April 15, 2020 11:35am - 12:35pm EDT
Sessions

11:55am EDT

Scaling Design & Innovation Practices: Building an Integrated Innovation Network
Talk Description: How can organizations overcome the hurdles of building design and innovation practices? By now, many of us are familiar with the “big ideas” of making design and innovation work: collaboration, co-creation, empathy, iteration, and more.But bringing these ideas into our organizations and infusing them into our work in a way that is sustainable, repeatable and scalable has been a challenge. Hurdles of time, participation, resources, understanding, and risk/change-aversion often hinder our attempts.In our Scaling Design & Innovation Practices track at HXD 2020 we’ll share first-hand stories of the successes, challenges, and practical take-aways that teams have encountered as they’ve worked to overcome these challenges to strengthen and scale their practices.
 

Track Description: How can organizations overcome the hurdles of bringing in new innovation cultures into their work process? By now, many of us are familiar with the “big ideas” of innovation cultures in organizations: collaboration, co-creation, empathy, iteration, and more. But bringing these ideas into our organizations and infusing them into our work, in a way that is sustainable, repeatable and scalable has been a challenge. Hurdles of time, participation, resources, understanding, and risk/change-aversion often hinder our attempts. In this track of presentations, we’ll share first-hand stories of the successes, challenges, and practical take-aways that teams have encountered as they’ve worked to overcome these challenges to build cultures of innovation in their organizations.


Moderators
avatar for Adam Connor

Adam Connor

VP, Design Transformation, Mad*Pow
Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Design Transformation at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another to foster more... Read More →

Speakers
avatar for Azin Nezami

Azin Nezami

Director of Innovation and External Research, Vertex
Azin leads the Innovation team at Vertex Pharmaceuticals. Her team is responsible for building a culture of continuous corporate innovation. Their strategy is to generate and implement new ideas, build internal and external connections, support all business units as innovators, and... Read More →
avatar for Victoria Agbey

Victoria Agbey

Senior Specialist, Vertex Innovation & External Research, Vertex
Victoria is a Senior Specialist, Vertex Innovation & External Research (VIER) at Vertex, a global biotech company. She and her team are responsible for driving strategic internal innovation across the enterprise with the mission of making Vertex a phenomenal place to innovate. Victoria... Read More →


Wednesday April 15, 2020 11:55am - 12:25pm EDT
Sessions

11:55am EDT

Wellness & Prevention: What Is Moral Burnout And How do We Treat And Prevent It
Jeannettes Talk Description
With the goal of helping people, physicians enter the profession to abide by the Hippocratic Oath to put patient needs above all else. What happens to them internally when they cannot keep this oath? What happens when they are faced with decisions that rock their values? This speech will provide definitions and the differences between burnout and moral injury. In order to empower the audience, Jeannette will provide the audience with tools on how to move forward with changing healthcare, so that those who took the oath to heal, can focus on their patients with a clear conscious. Values are the deepest level of any company's culture. One way to increase and offer superior patient care, is to assess the personal and organizational values of a company. This speech will also address the values of the health care organization as a whole. An organization is only as good as the employees who lead and work for the company. The audience will be supplied with information and tools on how to move forward.

Moderators
avatar for Amy Heymans

Amy Heymans

Founder & CXO, Mad*Pow

Speakers
avatar for Jeannette Paxia

Jeannette Paxia

Transformation Speaker & Coach, Pax Coaching
For as long as she can remember the basis of Jeannette’s life has been what can she do today to change the world. Working in the medical field for over 25 years, she has worked in many different roles always striving to help more people, the last 15 years she worked in medical informatics... Read More →


Wednesday April 15, 2020 11:55am - 12:25pm EDT
Sessions

12:25pm EDT

Scaling Design & Innovation Practices: A Shared Language: What Your Organization Needs To Scale Innovation
Track Description
How can organizations overcome the hurdles of building design and innovation practices? By now, many of us are familiar with the “big ideas” of making design and innovation work: collaboration, co-creation, empathy, iteration, and more.But bringing these ideas into our organizations and infusing them into our work in a way that is sustainable, repeatable and scalable has been a challenge. Hurdles of time, participation, resources, understanding, and risk/change-aversion often hinder our attempts.In our Scaling Design & Innovation Practices track at HXD 2020 we’ll share first-hand stories of the successes, challenges, and practical take-aways that teams have encountered as they’ve worked to overcome these challenges to strengthen and scale their practices.

Preethi and Bobbys Talk Description
Healthcare is hard, and we regularly tackle big problems. Often times, Design Thinking is presented as the silver bullet to jumpstart an organization’s capacity for innovation. Unfortunately, embracing change is never that easy. Design Thinking is a framework that must be paired with design doing -- and not just by a group of people in a workshop setting. It must be integrated into the ethos of an organization to be sustainable.

At One Medical, everyone from our CEO to our technologists and admins, share a common lexicon to scale and sustain innovative practices across the organization. We root ourselves in CI-CARE, a communication framework pioneered by our CEO Amir Ruben, problem-solve and pilot initiatives through LEAN methodologies, and leverage design thinking to build cross-functional partnership.

In this talk, you’ll learn how to build investment in innovative practices from the top down and bottom up, understand how to motivate teams to develop a joint ownership of initiatives, and build tools to successfully disseminate best practices across the organization. We’ll share how our office managers lead daily office huddles to empower teams, team members update visual walls daily to transparently reflect performance stats, our Performance Innovation team leads cross-functional improvement events, and everyone from our CEO to our technologists regularly shadow at our offices to learn how processes and technologies are performing out in the field. At a strategic level, we’ll share how shifting from independent roadmaps to a tight cross-functional ‘triad’ of Technology, Operations and Clinical teams keeps us aligned across initiatives, and how Innovation is rooted in an ethos of continuous feedback and improvement.

Moderators
avatar for Adam Connor

Adam Connor

VP, Design Transformation, Mad*Pow
Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Design Transformation at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another to foster more... Read More →

Speakers
avatar for Preethi Raju

Preethi Raju

Senior Product Designer, One Medical
Preethi Raju is a Sr. Product Designer at One Medical where she leads the effort to rethink healthcare and create a world-class patient experience. She loves working with teams to design simple products that raise the standard, and even create some joy in the world. Preethi teaches... Read More →
avatar for Bobby Caplin

Bobby Caplin

Senior Product Manager, One Medical
Bobby Caplin is a Sr. Product Manager at One Medical where he leads the effort to reimagine how patients access health care. He is driven by the opportunity to solve big problems and believes success comes by creating strong working relationships and a devotion to elevating the customer... Read More →


Wednesday April 15, 2020 12:25pm - 12:55pm EDT
Sessions

12:25pm EDT

Wellness & Prevention: Taking on COVID-19 loneliness: Five lessons learned from our pandemic pivot
Abstract:
When we first designed and tested a tool to address college loneliness a year ago, we had no clue that a global pandemic would cause campuses around the country to close their doors and radically change the way that students create and maintain their college communities.
Then it hit. Suddenly our app intervention content encouraging in-person social connection was contraindicated. College campuses across the U.S. closed including our second pilot site- wiping out our user base. And our creative promotion campaign all about time together IRL was way off message.

We faced a decision- hunker down and wait for the storm to pass or face it head on. In this session we’ll share the story of how we pivoted to launch an app for social connection during social distancing in just twelve stormy days and the 5 things we’ve come to appreciate made that pivot possible.

Moderators
avatar for Amy Heymans

Amy Heymans

Founder & CXO, Mad*Pow

Speakers
avatar for Caroline Fitzgerald

Caroline Fitzgerald

Project Lead, HopeLab
Caroline Fitzgerald, MScOT is a Project Lead at Hopelab, a social innovation lab focused on designing science based technology to improve the health and well-being of teens and young adults. As Project Lead she oversees the innovation process including framing the opportunity, concepting... Read More →
avatar for Andrew Baker

Andrew Baker

VP Product, Grit Digital Health
 - In his role at Grit Digital Health, Andrew inspires and guides the design of user-centered solutions across technology mediums and industry verticals. With a background in experience design and software development, Andrew and his team strive to develop wellbeing products that... Read More →


Wednesday April 15, 2020 12:25pm - 12:55pm EDT
Sessions

12:35pm EDT

Designing For Public Health
Q&A and Panel Discussion - All (20 min)

Speakers
avatar for Nikki Davis

Nikki Davis

Research, Monitoring, and Evaluation Advisor, JSI, Inc
Nikki is a research, monitoring, and evaluation advisor with JSI’s Center for Health Information Monitoring and Evaluation who has 10 years of experience in a range of global health technical areas including tuberculosis, HIV, health system strengthening, and maternal and child... Read More →
avatar for Andrew Miller

Andrew Miller

Associate Partner, Stephen Yablon Architecture
Andrew Miller has extensive experience in a broad range of projects for health care, non-profit, public, commercial, and residential clients. Mr. Miller has been responsible for a wide range of health care projects at SYA including Planned Parenthood Queens (winner of an AIA National... Read More →
avatar for Mary Brown

Mary Brown

Lead, Diversity, Equity and Inclusion, Spectrum Health
Mary Brown is the learning and development lead (diversity, equity and inclusion) for Spectrum Health. Mary is an avid researcher, technophile, Futurist, and polymath who uses these traits to explore and analyze complex systems. She has a wide range of experience including Human Centered... Read More →
avatar for Christin D'Ovidio

Christin D'Ovidio

Marketing and Communications Program Director, John Snow Inc.
Christin H. D’Ovidio assists clients to develop and execute communication strategies, market research, creative production and concepts, and campaign evaluation for projects across the public health spectrum. She provides direction and expertise to work directly with clients to... Read More →
avatar for Andre Nogueira

Andre Nogueira

Associate Researcher, Harvard T.H. Chan School of Public Health
André Nogueira is an associate researcher and instructor at the Harvard T.H. Chan School of Public Health. His research focuses on choice-making in complex spaces of innovation, and sustainable solutions for socio-ecological-technical challenges. He currently leads projects under... Read More →


Wednesday April 15, 2020 12:35pm - 12:55pm EDT
Sessions

12:55pm EDT

Lunch and Learn: Accessibility Audit
Speakers
avatar for Heather Thomas

Heather Thomas

Accessibility Services Associate, The Carroll Center for the Blind
Can someone who is blind use your website? Heather Thomas is an Accessibility Services Associate at The Carroll Center for the Blind. Previously, she was an Assistive Technology Instructor at The Carroll Center for 17+ years working directly with blind and visually impaired consumers... Read More →
avatar for Bruce Howell

Bruce Howell

Accessibility Services Manager, The Carroll Center for the Blind
Can someone who is blind use your website? Bruce Howell is the Accessibility Services Manager for The Carroll Center for the Blind. He is a graduate of Colgate University and previously enjoyed a long career in Retail Banking prior to joining The Carroll Center in 2012. Bruce has... Read More →


Wednesday April 15, 2020 12:55pm - 1:40pm EDT
Sessions

12:55pm EDT

Lunch and Learn: Managing Covid-19 using predictive analytics – Solution from Lumiata & TechMahindra
COVID-19 presents an unprecedented challenge to our care & finance systems because of the transmission rate, resource needs and associated co-morbidities. A big data based solution that can be implemented immediately can become an important part of health systems’ tool kit to effectively manage at risk population groups, align care response and understand the cost impact. Lumiata, a healthcare focused AI startup and TechMahindra, a global IT services firm have partnered to offer a production ready solution that addresses these issues.

Presenters
Shannon Marques, VP Sales – Lumiata
Miguel Alvarado, CTO – Lumiata
Manish Mehta – NA Sales, TechMahindra
Srinivas Anumanchi – Healthcare Practice – TechMahindra

Speakers
avatar for Miguel Alvarado

Miguel Alvarado

Chief Technology Officer, Lumiata
Miguel Alvarado is Lumiata’s Chief Technology Officer. He is responsible for "all things" technology, including engineering and data science. Miguel is playing an instrumental role in continuing to productize and industrialize the Machine Learning capabilities that Lumiata has designed... Read More →
avatar for Shannon Marques

Shannon Marques

VP of Sales, Lumiata
As VP of Sales at Lumiata, Shannon is responsible for the strategy, alignment, and growth of the platform business. She has over 20 years in the healthcare industry with experience in the payer, provider, medical device, and pharmaceutical sectors. Prior to joining Lumiata, Shannon... Read More →


Wednesday April 15, 2020 12:55pm - 1:40pm EDT
Sessions

12:55pm EDT

Lunch
Wednesday April 15, 2020 12:55pm - 1:40pm EDT
Networking // Expo

1:40pm EDT

Designing For Mental Health: Tackling The College Mental Health Issue Everyone is Talking About But No One Knows How To Address: Loneliness
Track Description
Technology can improve or harm our mental health. The evidence shows that it is a tool, and as such can serve as a means of connection or increased isolation, improving access to behavioral healthcare, or encouraging negative mental health choices.In this session we’ll hear from and speak with digital mental health specialists, each approaching the field from a different perspective. We'll see how technology can serve as a tool either alongside or (in some cases) in place of mental health professionals. Speakers will discuss the latest technologies, trends, and opportunities in digital mental health

Caroline and Danielles Talk Description
Loneliness is a widespread and significant problem impacting the mental health and success of college students in the U.S. Loneliness in young adulthood is a risk factor for concurrent and future mental health problems, including anxiety, depression, and suicidality, as well as college dropout. This is much is known. What is less known is what to do about it. There’s a paucity of research on effective interventions for loneliness. What is out there tends to focus on older adult populations. 


Moderators
avatar for Marli Mesibov

Marli Mesibov

VP, Content Strategy, Mad*Pow
Marli Mesibov is the VP of Content Strategy at the digital UX agency Mad*Pow. Her work spans strategy and experiences across industries, with a particular interest in healthcare, finance, and education. She is a frequent conference speaker, a former editor of the UX publication UX... Read More →

Speakers
avatar for Caroline Fitzgerald

Caroline Fitzgerald

Project Lead, HopeLab
Caroline Fitzgerald, MScOT is a Project Lead at Hopelab, a social innovation lab focused on designing science based technology to improve the health and well-being of teens and young adults. As Project Lead she oversees the innovation process including framing the opportunity, concepting... Read More →
avatar for Danielle Ramo, Ph.D.

Danielle Ramo, Ph.D.

Director of Research, Hopelab
Danielle Ramo, Ph.D. is a clinical psychologist and research director at Hopelab, a social innovation lab designing science-based technologies to support adolescent health and emotional well-being. She is also Adjunct Associate Professor of Psychiatry at UC San Francisco, leading... Read More →


Wednesday April 15, 2020 1:40pm - 2:15pm EDT
Sessions

1:40pm EDT

Digital Interventions For Health Behavior Change: Leveraging Whatsapp To Encourage Key Health Behavior Change for Patients in India
Track Description
Digital Behavior Change Interventions (DBCIs) are increasingly being adopted for use in primary prevention, treatment, and self-management of chronic diseases. They offer a promise to revolutionize the ways in which individuals gain access to care and guidance, track and promote behavioral change, reduce costs, and ultimately improve patient experience, engagement, and outcomes. Delivering on those promises requires multi-disciplinary collaboration throughout the design process, merging evidence and rigor with creative ingenuity. This session will showcase a range of digital interventions and highlight the methods used and insights gained throughout research, design, and evaluation phases.

Arjun and Shirleys Talk Description
Noora Health’s Whatsapp based patient communication service that sends customized key social behavior change messages and videos for specific health condition areas targeting health behavior change at home for patients recently discharged from a hospital stay. Designed with the Principles for Digital Development in mind, this service aims to be a key element in improving outcomes (reduction in readmissions to hospitals, increase in key health indicators) for patients across urban and rural settings, who seek care from 104 public sector secondary care hospitals spread across India, where Noora Health's interventions are delivered in partnership with the Indian state governments of Karnataka, Punjab, Maharashtra, and Madhya Pradesh.


Moderators
avatar for Dustin DiTommaso

Dustin DiTommaso

SVP, Behavior Change Design, Mad*Pow
A designer and researcher, Dustin founded the Behavior Change Design practice and methodology at Mad*Pow. Over the past decade, he’s designed and implemented a number of high-profile digital health interventions reaching millions of end-users and improving access, costs, and most... Read More →

Speakers
avatar for Shirley Yan

Shirley Yan

Qualitative Research Lead and Behavior Change Specialist, Noora Health
Shirley is Qualitative Research Lead and Health Behavior Change Specialist at Noora Health. With experience working in social behavior change projects in India, Guyana, and the United States, she leverages health theories and design to develop desired services and programs. Previously... Read More →
avatar for Arjun Rangarajan

Arjun Rangarajan

Director, Partnerships & Strategy, Noora Health
Arjun works closely across Noora’s teams to develop and communicate organizational strategy, and to execute and sustain strategic initiatives and partnerships. He brings a critical lens to helping Noora incorporate a strategic public health framework in their program offerings as... Read More →


Wednesday April 15, 2020 1:40pm - 2:15pm EDT
Sessions

1:40pm EDT

Health Literacy Track: Grass Roots Accessibility: How Inclusive Design Is Like Starting A Garden
Janna's Talk Description: People with disabilities spend $1.2 trillion annually, yet there are more clothing companies for pets than there are for people with disabilities. This talk will outline a path to jump start or continue your organization’s process of creating an inclusive design program based on the principles of starting a garden. We’ll discuss how to nurture, plan and test your inclusive design strategy and end up with a lovely harvest at the end!

Track Description: How do we tell the story we want to tell while building meaningful relationships with our audience? How do we communicate in a way that people can understand and relate to? And how do we do we determine what content and message is most appropriate and relevant? This session will dig into these questions and more to help you enhance digital communication and engagement with health content that matters.

Moderators
avatar for Rick Allen

Rick Allen

Director, Content Strategy, Mad*Pow
Rick may not have education in his blood, but it sure overflows his background. Not just his BFA and MA from Emerson College, it’s his work history in Content at Babson College, Boston College, and Emerson College. Now, after supporting Mad*Pow through the content strategy consultancy... Read More →

Speakers
avatar for Janna Kimel

Janna Kimel

Associate Research Manager, Dexcom
Currently an Associate Research Manager at Dexcom in Portland, Oregon, Janna provides insights informs the product design for people with diabetes. Janna has spent much of her career focusing on healthcare and design. From designing accessible apparel at Accessible Threads for a community of people who find it difficult to buy clothing... Read More →


Wednesday April 15, 2020 1:40pm - 2:15pm EDT
Sessions

2:15pm EDT

Designing For Mental Health: Designing Digital Psychiatry Clinic
Track Description
Technology can improve or harm our mental health. The evidence shows that it is a tool, and as such can serve as a means of connection or increased isolation, improving access to behavioral healthcare, or encouraging negative mental health choices.In this session we’ll hear from and speak with digital mental health specialists, each approaching the field from a different perspective. We'll see how technology can serve as a tool either alongside or (in some cases) in place of mental health professionals. Speakers will discuss the latest technologies, trends, and opportunities in digital mental health

Michaels Talk Description
Digital technology – including smartphone apps, wearable devices, IoT, AI, and immersive reality – have the potential to transform healthcare in general, and mental healthcare in particular. There is enormous opportunity to harness these tools to address critical challenges of mental healthcare: early identification and diagnosis; treatment access; engagement; psychoeducation; disease management; shared decision-making; cost effectiveness; quality control and the overall conduct of clinical trials. Although much research is being done in these areas, there have been no successful attempts to integrate multiple technological tools in a personalized fashion within specific real-world clinical setting.


Moderators
avatar for Marli Mesibov

Marli Mesibov

VP, Content Strategy, Mad*Pow
Marli Mesibov is the VP of Content Strategy at the digital UX agency Mad*Pow. Her work spans strategy and experiences across industries, with a particular interest in healthcare, finance, and education. She is a frequent conference speaker, a former editor of the UX publication UX... Read More →

Speakers
avatar for Michael Sobolev

Michael Sobolev

Postdoctorial Fellow, Northwell Health
Michael Sobolev, PhD, is a behavioral scientist and a technologist. He leads the technological design and development of the digital psychiatry clinic at Northwell Health - an initiative to transform mental health care and augment behavioral health with digital and mobile technology... Read More →


Wednesday April 15, 2020 2:15pm - 2:45pm EDT
Sessions

2:15pm EDT

Digital Interventions For Health Behavior Change: Augmented and Virtual Reality for Behavior Change
Julies Talk Description: ​If you got the chance to walk around experiencing the world as a retired person, would that change your financial planning in the present? If you got to have firsthand experience of being a patient, could that change how you treat patients? If you were able to experience the results of a major safety catastrophe, would that make you safer in your daily work life?
This session will look at different examples from the ongoing research into using immersive learning environments to address difficult behavior change problems. Several intriguing studies suggest that having a visceral experience may be a powerful tool for behavior change.
In this session, you will learn:
  • About research efforts to use VR and AR for behavior change
  • About the limitations of these efforts, and what to be cautious of
  • About examples of ways to use VR for behavior change
  • About models for behavior change that apply to visceral experience
​​​
Track Description: Digital Behavior Change Interventions (DBCIs) are increasingly being adopted for use in primary prevention, treatment, and self-management of chronic diseases. They offer a promise to revolutionize the ways in which individuals gain access to care and guidance, track and promote behavioral change, reduce costs, and ultimately improve patient experience, engagement, and outcomes. Delivering on those promises requires multi-disciplinary collaboration throughout the design process, merging evidence and rigor with creative ingenuity. This session will showcase a range of digital interventions and highlight the methods used and insights gained throughout research, design, and evaluation phases.    

Moderators
avatar for Dustin DiTommaso

Dustin DiTommaso

SVP, Behavior Change Design, Mad*Pow
A designer and researcher, Dustin founded the Behavior Change Design practice and methodology at Mad*Pow. Over the past decade, he’s designed and implemented a number of high-profile digital health interventions reaching millions of end-users and improving access, costs, and most... Read More →

Speakers
avatar for Julie Dirksen

Julie Dirksen

Consultant
Julie Dirksen is a consultant and instructional designer who applies to behavior strategies in learning & development. Her MS degree is in Instructional Systems Technology from Indiana University and she’s been an adjunct faculty member at the Minneapolis College of Art and Design... Read More →


Wednesday April 15, 2020 2:15pm - 2:45pm EDT
Sessions

2:15pm EDT

Health Literacy Track: Graphic Medicine, Visual Communication & Shaping Science Narratives
Alexandra Talk Description: When communicating concepts in science and medicine, visuals can be a crucial tool. Graphic medicine, or the use of comics and illustration as a platform to share information in a different way to better engage patients and families. Visuals can be incredibly powerful, this talk will highlight some great uses of graphic medicine, comics, infographics, some case studies from Brigham Health and some takeaways for how you can use visuals, including infographics, illustrations and comics to communicate.

Track Description: How do we tell the story we want to tell while building meaningful relationships with our audience? How do we communicate in a way that people can understand and relate to? And how do we do we determine what content and message is most appropriate and relevant? This session will dig into these questions and more to help you enhance digital communication and engagement with health content that matters.

Moderators
avatar for Rick Allen

Rick Allen

Director, Content Strategy, Mad*Pow
Rick may not have education in his blood, but it sure overflows his background. Not just his BFA and MA from Emerson College, it’s his work history in Content at Babson College, Boston College, and Emerson College. Now, after supporting Mad*Pow through the content strategy consultancy... Read More →

Speakers
avatar for Alexandra Gallant

Alexandra Gallant

Creative Designer, Brigham and Women's Hospital
Alexandra is an artist, designer and cartoonist focused on science communication, nature and pop culture and passionate about storytelling. As the Creative Designer at the Brigham Research Institute (BRI) at Brigham and Women's Hospital (BWH) in Boston, her work tells the stories... Read More →


Wednesday April 15, 2020 2:15pm - 2:45pm EDT
Sessions

2:45pm EDT

Designing for Mental Health Track
Track Description
Technology can improve or harm our mental health. The evidence shows that it is a tool, and as such can serve as a means of connection or increased isolation, improving access to behavioral healthcare, or encouraging negative mental health choices.In this session we’ll hear from and speak with digital mental health specialists, each approaching the field from a different perspective. We'll see how technology can serve as a tool either alongside or (in some cases) in place of mental health professionals. Speakers will discuss the latest technologies, trends, and opportunities in digital mental health

Sara's session Description: With patients and providers alike isolated in their homes, telehealth has taken on a new level of importance. In this fireside chat with Dr. Sara Lozyniak, attendees will learn about the challenges – as well as some unexpected benefits – of psychiatric telehealth.

Speakers
avatar for Dr Sara Lozyniak

Dr Sara Lozyniak

Psychiatrist
Sara Lozyniak, M.D. is a psychiatrist with a private practice in Cambridge, MA, who treats children, adolescents and adults. She provides psychotherapy and medication management, with a particular interest in supporting patients around life transitions. Sara has 10 years of experience... Read More →
avatar for Marli Mesibov

Marli Mesibov

VP, Content Strategy, Mad*Pow
Marli Mesibov is the VP of Content Strategy at the digital UX agency Mad*Pow. Her work spans strategy and experiences across industries, with a particular interest in healthcare, finance, and education. She is a frequent conference speaker, a former editor of the UX publication UX... Read More →


Wednesday April 15, 2020 2:45pm - 3:15pm EDT
Sessions

2:45pm EDT

Digital Interventions For Health Behavior Change: Focus On The Action: An Embodied Perspective Of Behavior Change
Track Description
Digital Behavior Change Interventions (DBCIs) are increasingly being adopted for use in primary prevention, treatment, and self-management of chronic diseases. They offer a promise to revolutionize the ways in which individuals gain access to care and guidance, track and promote behavioral change, reduce costs, and ultimately improve patient experience, engagement, and outcomes. Delivering on those promises requires multi-disciplinary collaboration throughout the design process, merging evidence and rigor with creative ingenuity. This session will showcase a range of digital interventions and highlight the methods used and insights gained throughout research, design, and evaluation phases.

Siljas Talk Description
Behavior change as a cognitive science, delves into the depths of the thinking mind and seeks to find the secret to crossing the intention-behavior gap. We tend to take behavior change theories and frameworks and work from determinants out towards behavior. To achieve sustainable behavior change in real life, what if we flipped this process and started the behavior change process with the behavior itself, meaning the physical macro- and micro-movements a person carries out when exhibiting the behavior? The physical body holds many cues and triggers of behavior and might help us facilitate some types of behavior change more successfully than cognitive determinants alone. In this talk, we will explore the process of creating a shift in the order of behavior change components and will discuss case studies from successful movement-based behavior change coaching with elite athletes and other high performance individuals.  

Moderators
avatar for Dustin DiTommaso

Dustin DiTommaso

SVP, Behavior Change Design, Mad*Pow
A designer and researcher, Dustin founded the Behavior Change Design practice and methodology at Mad*Pow. Over the past decade, he’s designed and implemented a number of high-profile digital health interventions reaching millions of end-users and improving access, costs, and most... Read More →

Speakers
avatar for Silja Voolma

Silja Voolma

Founder & CEO, Consilience Research
Silja is an applied behavioral scientist who helps healthcare organizations create human-centered client experiences using qualitative and quantitative research methods and executive coaching. She has a decade of experience in leading healthcare projects in academia and industry and... Read More →


Wednesday April 15, 2020 2:45pm - 3:15pm EDT
Sessions

2:45pm EDT

Panel: The Caregiver Experience: Before and After COVID-19
Moderators
avatar for Kathryn Hautanen

Kathryn Hautanen

Director, Center for Health Experience Design, Mad*Pow

Speakers
avatar for Manjari Raman

Manjari Raman

Program Director & Senior Researcher, Harvard Business School
Manjari manages two HBS research Projects. She supports co-chairs Professor Michael E. Porter and Professor Jan W. Rivkin on all U.S. Competitiveness Project priorities such as the Young American Leaders Program and the HBS worldwide survey on U.S. competitiveness. Her research efforts... Read More →
avatar for Geri Lynn Baumblatt, MA

Geri Lynn Baumblatt, MA

Co-Founder, Difference Collaborative
For the last 20 years Geri has created resources to help patients and clinicians connect, communicate, and engage. She recently co-founded the Difference Collaborative to bring together employers, employees, researchers, advocacy orgs, and companies creating products and resources for family caregivers. This growing coalition has come together to help co-design ways employers can better support the growing number of working family caregivers, so... Read More →
avatar for Danny van Leeuwen

Danny van Leeuwen

Patient/Caregiver activist, Health Hats
A patient/caregiver activist learning with people traveling together toward best health, advising on what works for people in their health journey: informed decision-making, patient-centered research, communication at transitions of care, and technology supporting solutions created... Read More →


Wednesday April 15, 2020 2:45pm - 3:15pm EDT
Sessions

3:15pm EDT

3:30pm EDT

Interactive Session: Introduction To Behavioral Archetypes
Great design begins with deep understanding and empathy for people’s lived experiences. It requires an ability to put yourself in the shoes of the people who will interact with the solutions you create.
People are complex — and unpredictable. Their behavior may be driven by specific personality traits, but it’s also shaped by external stressors and situations.

Designers have long used personas to construct “user profiles” to inform their work. However, we’ve observed a few problems with the way personas are created. In some cases, the process is a time, labor, and resource-intensive endeavor. In others, it’s a quick, off-the-cuff jam session that results in stereotyped caricatures based on designers’ personal beliefs, biases, and assumptions. And both of these approaches can lead to static personas that aren’t flexible enough to be used for future design work.

In this interactive session you’ll get hands-on experience in creating personas that are project-specific, contextual to a person’s life situation, and based primarily on behavior attributes. You’ll hear our rationale for bringing diverse groups of stakeholders and designers together to create personas collaboratively.

Speakers
avatar for Priyama Barua

Priyama Barua

Experience Strategy Director, Mad*Pow
Priyama came to Mad*Pow after obtaining her masters in Design Management from the University of Bridgeport, and her undergrad in Mumbai, India. As if that’s not enough, she even founded her own company, Matchstix, in India which provided research and strategy work to clients.Priyama... Read More →
avatar for Jen Briselli

Jen Briselli

SVP, Experience Strategy & Service Design, Mad*Pow
As SVP, Experience Strategy & Service Design at Mad*Pow, Jen Briselli leverages experience strategy and design thinking to create innovative financial experiences and compelling digital solutions that are good for people and good for business. She has an insatiable curiosity and passion... Read More →
avatar for Liz Possee Corthell

Liz Possee Corthell

Experience Strategist, Mad*Pow
Liz got into the world of design because she had a passion and desire to improve the world. She began by studying environmental design and social sustainability at the University of Massachusetts, then moved on to earning her MFA in industrial design at Savannah College of Art and... Read More →
avatar for Dana Ortegón

Dana Ortegón

Senior Content Strategist, Mad*Pow
Dana Ortegón is a Senior Content Strategist at Mad*Pow. Plain language/readability and health & financial literacy are Dana’s not-so-secret passions. She also loves helping clients figure out the what’s, why’s, when’s, and how’s that ensure the best possible content experience... Read More →
avatar for Nedret Sahin

Nedret Sahin

Senior Experience Designer, Mad*Pow
For Nedret, humans are the best part of human-centered design. Her fascination with those on the other side of the screen led her to user experience design, a perfect fit for her endless curiosity and desire to learn.Nedret comes to Mad*Pow with a B.S. in Marketing, Information Design... Read More →


Wednesday April 15, 2020 3:30pm - 4:15pm EDT
Stage

4:15pm EDT

Keynote: The Missing Link: DIY Health Solutions Link Members Across the Health Spectrum
Last year, Blue Shield of California launched Wellvolution, an end-to-end health care platform that uses lifestyle solutions to not only prevent, but to treat and even reverse disease.  Just like Spotify, it allows members to create personalized ‘tracks’ to address their health needs, by  choosing from over 50 different provider solutions supported by an array of coaches, nutritionists and best-of-breed health tech.  And, we’ve accomplished this, all while delivering on our financial stewardship goals of reducing waste and driving to lower cost of care.  Join us to learn how Blue Shield of California created this platform, what they’ve learned, and how to deliver best in class inclusive health to consumers.

Speakers
avatar for Angie Kalousek

Angie Kalousek

Director Lifestyle Medicine, Markets, Blue Shield of California
Angie Kalousek Ebrahimi leads the go to market strategy of clinically proven lifestyle medicine programs for Blue Shield of California’s members.  Angie and her team work to drive both enrollment and engagement in the lifestyle medicine interventions under the Wellvolution brand... Read More →


Wednesday April 15, 2020 4:15pm - 4:35pm EDT
Stage

4:35pm EDT

Keynote: It’s Personal: Creating a Formulary to Address Needs and Preferences for Digital Mental Health
Mental health digital tools have great potential to benefit their users. With large libraries of content, friendly interfaces, and improved personalization, apps are becoming more engaging. 
 
But not all apps are engaging for every user. There are a wide range of factors that play into the best choice for each person including factors around content like topics, length, and modalities. There are also many other factors that are based on personal preference, which are harder to predict like voice, sounds, and personality.
 
Kaiser Permanente has started providing digital mental health resources, including a formulary of apps for clinicians to refer patients. The design team has been involved from the beginning through 2nd year of deployment to help design the experience around the formulary of tools to maximize patient engagement and benefit.


Speakers
avatar for Young Bang

Young Bang

Experience/Service Designer, Kaiser Permanente
Young Bang is an Experience/Service Designer at Kaiser Permanente’s Design Consultancy. From the early phases of research to large scale deployment for the last 3 years, she has been working on a mental health and wellness innovation project that provides digital mental health tools... Read More →


Wednesday April 15, 2020 4:35pm - 4:55pm EDT
Stage

4:55pm EDT

Closing Remarks
Speakers
avatar for Amy Heymans

Amy Heymans

Founder & CXO, Mad*Pow


Wednesday April 15, 2020 4:55pm - 5:10pm EDT
Stage
 

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