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Wednesday, April 15 • 11:20am - 11:55am
Scaling Design & Innovation Practices: Culture by design: How cultivating human-centered design skills in our peers helps organizations do better

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Track Description
How can organizations overcome the hurdles of building design and innovation practices? By now, many of us are familiar with the “big ideas” of making design and innovation work: collaboration, co-creation, empathy, iteration, and more.But bringing these ideas into our organizations and infusing them into our work in a way that is sustainable, repeatable and scalable has been a challenge. Hurdles of time, participation, resources, understanding, and risk/change-aversion often hinder our attempts.In our Scaling Design & Innovation Practices track at HXD 2020 we’ll share first-hand stories of the successes, challenges, and practical take-aways that teams have encountered as they’ve worked to overcome these challenges to strengthen and scale their practices.

Jeremys Talk Description
As a small design and innovation team at the University of Vermont Medical Center, hiCOlab strives to radically transform healthcare service delivery for our patients, employees, and community. We have faced two distinct challenges in pursuing our mission: one, the demand for our human-centered design expertise has overwhelmed our capacity, and, two, with nearly every project or engagement, we inevitably touch the limitations of what our organization’s culture will support in terms of creative thinking, calculated risk taking, and rapid cycles of experimentation and learning. To meet these needs – expanding the reach of human-centered design and meaningfully transforming our organization’s culture – hiCOlab has developed a project-based learning program that helps our colleagues tackle real world problems by giving them an scaffolded experience of working through a human-centered design process with instruction and mentorship from hiCOlab designers. Along the way, participants learn new skills, practices, and behaviors that help shift our organizational culture one person at a time. In this talk, Jeremy Beaudry, hiCOlab’s Lead Healthcare Experience Designer, will share practical insights for audience members by: 1) describing the structure and goals of the design education program; 2) discussing a recent pilot of the program as well as its early indicators of success (spoiler: COVID-19 is featured in this tale); and 3) sharing lessons learned that support scaling and iterating project-based learning programs.

Moderators
avatar for Adam Connor

Adam Connor

VP, Design Transformation, Mad*Pow
Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Design Transformation at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another to foster more... Read More →

Speakers
avatar for Jeremy Beaudry

Jeremy Beaudry

Lead Healthcare Experience Designer, University of Vermont Medical Center
Jeremy Beaudry is Lead Healthcare Experience Designer at hiCOlab, a design and innovation lab embedded in The University of Vermont Medical Center in Burlington. Previously, he was a professor of design and director of the Design for Social Impact masters program at The University... Read More →


Wednesday April 15, 2020 11:20am - 11:55am
Sessions