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Tuesday, April 14 • 2:10pm - 2:55pm
The Intersection Of Health & Finance: Innovation In Medicare

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Health and finance are inextricably connected as people struggle to understand their plans, their coverage, their out of pocket cost and how it all works. This couldn’t be more true for the Medicare and dual eligible populations. How can we help this population to navigate the system, to get access to the care that is best for them, and to manage their health? What sort of methods and innovations are Medicare insurers and government organizations pursuing to better support the medicare population? This panel will feature experts from Humana, Premera Blue Cross, and The US Digital Service to explore answers to these questions and more.

Moderators
avatar for Amy Heymans

Amy Heymans

Founder & CXO, Mad*Pow

Speakers
avatar for Pam Nyberg

Pam Nyberg

Director, Human-Centered Design, Humana
Pam Nyberg is the Director of Human-Centered Design at Humana, a Fortune 100 Health and Wellness company. She’s responsible for leading the company in the design of end-to-end experiences for customers and the people who support them. Her team’s outputs have included the development... Read More →
avatar for Melanie Penney

Melanie Penney

Customer Experience Design Researcher, Premera Blue Cross
Melanie Penney serves the Information Technology (IT) teams at Premera Blue Cross as a Customer Experience Design Researcher. Coming from a behavioral health background, Melanie went on to earn her Masters in Human Centered Design and Engineering at the University of Washington. Her... Read More →
avatar for Darci Brown

Darci Brown

Design Strategist, Customer Experience, Premera Blue Cross
Darci Brown is a Customer Experience Design Strategist at Premera Blue Cross in the Seattle, WA area. Darci has over two decades of experience in the healthcare field and has a passion for identifying with the patient. She focuses on the patient journey in healthcare from selecting... Read More →


Tuesday April 14, 2020 2:10pm - 2:55pm EDT
Sessions