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Tuesday, April 14 • 3:15pm - 3:45pm
Patient Experience: Achieving Care Integration For Children With Medical Complexity

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Track Description
During the Patient Experience track we will look at modern methodology, technology and techniques to better understand the patient perspective. How might we capture, measure, and communicate existing patient experiences such that they stimulate innovation and change? What are the right methods to truly empathize with patients in context? We will discuss the elements that are crucial for customized experiences that resonate as successful solutions.

Denise and Chucks Talk Description
Health care delivery for children with medical complexity (CMC) remains fragmented, limiting the potential to achieve optimal health and developmental outcomes. Coordinating services is an essential part of their care but too often falls on their families to provide. The system is stressful, unpredictable, and not easily navigated. Care coordination efforts for CMC often are housed in a single organization, resulting in a persistence of unmet family needs. Social determinants of health must be included to support the overall health and wellbeing of the child and family.

avatar for Emily Treat

Emily Treat

Experience Strategy Director, Mad*Pow
Emily has been designing interactive games for a range of publishers for more than a decade, including executive producing the Half the Sky Movement games portfolio, which included a 33-part Facebook game, three Java phone games, and a series of 20 mobile game apps. Oh, that was among... Read More →

avatar for Denise C. Tahara

Denise C. Tahara

Division Director & Associate Professor, New York Medical College School of Health Sciences & Practice
Dr. Denise Tahara is the Health Policy and Management Division Director and an Associate Professor in the Department of Public Health at New York Medical College (NYMC). In addition to her teaching, she is responsible for advising, and curriculum development and management. Since... Read More →
avatar for Chuck Ruud

Chuck Ruud

Strategy Designer, Independent Consultant
Chuck Ruud, MPS is a Strategy Designer specializing in business strategy and product innovation. He works with his clients to develop ideas and bring them to fully realized products and businesses. He does this by developing an understanding and empathy for the people who use their... Read More →

Tuesday April 14, 2020 3:15pm - 3:45pm EDT