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Tuesday, April 14 • 2:55pm - 3:45pm
The Intersection Of Health & Finance: Helping Consumers Understand & Manage Their Healthcare Spending

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Health and finance are more and more interconnected. Medical expenses are the number one reason for bankruptcy in the US and health is noted as the highest expense in retirement. We know that over half of Americans can’t afford a $400 emergency and yet more and more consumers have high deductible health plans which require more cash out of their pocket than before. The lack of transparency in the system can lead people to be unaware of expenses coming their way, not understand the bills when they come, and not understand their plan and their ultimate financial responsibility. This can lead people to fund medical debt on credit cards and even avoid treatment because they can’t afford the expense. Financial products like HSAs are designed to support consumers in planning for and affording health expenses and can even reduce their taxable income and provide a long-term savings and investment vehicle, but many people are not aware or do not use them as they are designed. In addition, the stress associated with financial volatility can add to an individual’s stress and can actually cause or exacerbate the health problems they face.

avatar for Amy Heymans

Amy Heymans

Founder & CXO, Mad*Pow

avatar for Michael D'Amelio

Michael D'Amelio

Director of Design, Flywire
Michael is the Director of Design at Flywire and currently obsessed with making it easy for patients to afford and pay their medical bills. He has over 15 years of experience bringing cross-functional teams together across B2B, B2C and agency environments to deliver incredible work... Read More →
avatar for Christianne Johnson

Christianne Johnson

Manager, User Experience, UPMC Health Plan
Christianne's diverse and varied background in healthcare well positions her to understand and solve big problems with a unique perspective. By combining human-centered design methods with her experience in health behavior change interventions, population health, and social change... Read More →
avatar for Renee Thomas

Renee Thomas

Senior User Experience Reserch, UPMC Health Plan
As a User Experience Researcher on the Consumer Innovation team at UPMC Heath Plan, I spend most of my days in the qualitative world to better understand the needs and expectations of health plan members in the digital space of mobile apps and portals.
avatar for Rachel Alberico

Rachel Alberico

Senior Experience Designer, UPMC Health Plan
Rachel is a UX Designer at UPMC Health Plan located in Pittsburgh, PA. A member of the Consumer Innovation team, Rachel is focused on improving digital product experiences to help members better understand, navigate, and manage their care and insurance plans. Outside of work, she... Read More →
avatar for Sarah Gordon

Sarah Gordon

Chief Market Development Officer, Financial Health Network
As Chief Market Development Officer, Sarah Gordon leads the development and ongoing evolution of the Financial Health Network’s organizational strategy. In this role, she also focuses on making sure we hold ourselves accountable to the mission by rigorously measuring our impact... Read More →

Tuesday April 14, 2020 2:55pm - 3:45pm EDT